1. Detailed description of goods and/or services
Samsung Air is a business in the Airconditioning industry that sells online.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of e-mail/telephonic confirmation by the installing dealer using your generated order number as a reference. Standard delivery takes place 1-4 working days from date of payment.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Samsung Air is subject to availability. In cases of unavailability, Samsung Air will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Our Samsung aircon products cover a 5 year warranty provided that the unit is installed by an installation company authorised by Samsung Air, the unit is serviced as per the warranty card guidelines; and the customer registers their product on www.fourwaysaircon.co.za or www.allianceair.co.za. All other warranties are as stipulated on the Samsung Air website.
Samsung Air shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
All payments go through PayGate payment gateway and have various options such as credit card, debit card, EFT etc.
7. Card acquiring and security
Card transactions will be acquired for Samsung Air via Payfast who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Samsung Air will not store any customer’s card details. The Customer details will be stored by Samsung Air separately from card details which are entered by the client on DPO Payfast’s secure site.
9. Merchant Outlet country and transaction currency
Samsung Air takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Samsung Air chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Suite 74, Private Bag X7, North Riding, 2162.
Samsung Air may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Fourways Airconditioning (private company) based in South Africa with registration number 2007/004732/07 and RGD Perry; GAG Takis; D Nunes (Directors).
14. Samsung Air contact details
Email: firstname.lastname@example.org Telephone: +27 (0)11 704 6320 / 6365